Contact Us
Questions, feedback, or something not working as it should? The team at Impact Spins reads every message. We aim to reply within 24 hours on weekdays.
Registered Office
39 Alison Crescent, Sheffield, S2 1AS, United Kingdom, GB
Operating company: Social Impact Marketing Alliance Ltd
64476144 · GB244476107
Responsible Play
For responsible play support, please visit our Responsible Play page or call the National Gambling Helpline on 0808 8020 133 (free, 24/7).
Support FAQ
My Glow Coin balance disappeared — what happened?
Glow Coins are stored in your browser session. If you cleared your browser data or switched devices, the balance resets. Simply refresh the page and Lux will hand you a fresh 5,000 Glow Coins to start again — no loss of any real value.
The game isn't loading — what should I try?
Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If that doesn't help, try a different browser or disable any browser extensions that might block scripts. Alliance Reels requires JavaScript to run. If the issue persists, email us with your browser version.
Is there a mobile app?
No app needed — Alliance Reels runs directly in your mobile browser. Open the site on any modern smartphone browser (Chrome, Safari, Firefox) and it works immediately, no download or install required.
How do I delete my account or personal data?
Email sethmcdaniel5050@gmail.com with "Delete my data" in the subject line. We will remove your account and any associated personal data within 30 days, in line with our Privacy Policy and UK GDPR obligations.